Returns & Refund Policy

To avoid inventory disruptions, we do not accept returns. In the rare incident that the product is damaged, we will gladly refund the full amount/amount of loss back into your account in the form of store credit, or ship out a replacement if available, depending on the decision made by our customer service specialists after reviewing proof of damage and supporting facts. To avoid inconvenience, all damages and complaints should be claimed within 1 day of receiving your order. Every dispute will be looked into on a case to case basis by our customer service specialists. We have the right to refuse replacement or refund of goods provided, if necessary

The below terms are only applicable to purchases made via Online Payment:

  • Refunds will be done only through the Original Mode of Payment if determined necessary by one of our customer service specialists.
  • If your order has not shipped out, you may request to cancel your order by emailing us and receive the full amount through the Original Mode of Payment. However, once the order has shipped out and you decide to cancel your order, there will be a 20% restocking fee on the total value of the products. You have to notify us within a maximum of 7 days of receiving the package if you wish to refund it. Shipping fees are non-refundable. (Orders are shipped out within 24 hours of the order being placed. For full refunds, kindly cancel your order within a day of placing your order)
  • Miracle Glam Cosmetics will not be offering refunds for any shipments held up by customs

 *Store Credit is valid for 90 days from the day it is applied to your account

Shipping

We currently ship within The United Arab Emirates for a flat rate of AED 25. We offer Free Shipping for all order over AED 500 within The U.A.E.

International shipment costs will be visible at checkout.

 

We are gladly partnered with Fetchr to fulfill all domestic deliveries - Domestic delivery can take 1-3 business days from the day the order is placed

We are gladly partnered with DHL to fulfill all international deliveries - International delivery can take 3-5 business days from the day the order is placed

 *The customer is liable for any customs payment upon delivery of package. We do not accept cancellations due to the refusal of customs payment. Customs vary from country to country.

  • www.miraclebeauty.ae will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

 

*Kindly note due to the sensitive nature of makeup products, we are not responsible for the condition of the product, if the delivery is scheduled 2 days after the order is placed or if it has gone out for delivery more than once, due to weather conditions. We highly recommend all our customers to schedule the delivery for the earliest day possible, in order to avoid any damages.*Applicable for order within the U.A.E only

 

Payment

For customer satisfaction, we offer cash on delivery for orders within the U.A.E

We accept payments online using Visa, MasterCard and American Express credit/debit card in AED for both domestic and international orders

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. 
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website. 
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.  
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

Placing Orders for Goods

  • You acknowledge that all Goods purchased under these Terms are intended for personal non-commercial use only and will not be re-sold. You acknowledge that any products purchased under these terms are not for re-sale or for commercial use.
  • By placing an order, you agree to be liable for any customs charges, government fees that may be applicable to your order and must be paid at the time of delivery.
  • Miracle Glam Cosmetics does not have any control of customs or government authorities that may delay your shipment or require any documents from the receiver. 

Rights

  •  We reserve the right to amend the Terms and Conditions at any given point without any prior notification

*We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized resellers or distributors. We reserve the right to contact you via the email or the phone number you have provided while placing your order.

 * Pictures may vary from actual products All product information may be found under each product's description on the product page. Customers should refer to product name and description for accurate details

** Miracle Glam Cosmetics  maintains the www.miraclebeauty.ae website

** Users are responsible for maintaining the confidentiality of their account